Refund Policy

Last Updated: October 2025

We value every client and aim to deliver edits that meet your expectations. Since HypeEditz provides custom-made digital services, our refund policy works a bit differently than physical product stores. Please read carefully before placing your order. 🎬

📦 1. Digital Service Nature

Our work involves creative, digital services like video editing, sound design, and color grading. Once editing begins, time and resources are dedicated to your project — therefore, refunds are generally not available after work starts.

⚙️ 2. Eligibility for Refunds

  • ✅ If your order has not started yet (no editing work has begun), you may request a full refund within 24 hours of purchase.
  • ❌ Once editing has started, refunds are not possible due to the personalized nature of the service.
  • 🔁 If you are not satisfied, we offer revisions according to your plan (3 for Basic, 3 for Standard, 5 for Premium).

💳 3. Payments via Payoneer

All payments are securely processed through Payoneer. We never collect or store your credit card or banking details. Payoneer ensures safe and encrypted transactions globally. 🔐

For more information, please visit Payoneer’s Privacy Policy.

📅 4. Revision & Replacement

If the delivered result doesn’t meet your expectations, we’ll revise it within the included limit. We always aim to make things right before considering refunds.

  • Basic Plan: 3 revisions
  • Standard Plan: 3 revisions
  • Premium Plan: 5 revisions

📩 5. How to Request a Refund

If you believe you’re eligible for a refund (project not yet started), please contact us within 24 hours of purchase:

📧 Email: hypeeditz.com@gmail.com
🌐 Website: www.hypeeditz.com

⚖️ 6. Dispute Resolution

Any disputes regarding payments or refunds are handled through Payoneer’s secure dispute resolution process in accordance with their terms and conditions.

By purchasing from HypeEditz, you agree to this Refund Policy. We’ll always do our best to ensure every edit leaves you fully satisfied. 💫

Why Choose HypeEditz?

  • ⚡
    Fast Delivery

    Basic Plan: 2 days
    Standard Plan: 3 days
    Premium Plan: 5 days

  • 🎬
    Professional Quality

    From expert color grading and sound design to smooth pacing and transitions — every video is crafted for engagement and clarity.

  • ✨
    Creative Touch

    Each edit reflects your brand’s voice and energy — made to stand out on TikTok, Reels, and YouTube Shorts.

  • 🌍
    Trusted Worldwide

    We work with creators, agencies, and brands across 40+ countries — over 500 projects delivered with care and precision.

💡 Frequently Asked Questions

❓ Do you add captions?

Yes! Every plan includes the option to add custom branded captions for better engagement and accessibility. We know how much they matter for reach and clarity.

🎵 What about music?

We use royalty-free music or your own provided track — synced perfectly with your video’s pacing and mood.

📦 What’s included in each plan?

Basic: 1 short video (up to 60s) + 3 revisions.
Standard: 2 short videos + 3 revisions.
Premium: 5 short videos + 5 revisions.

🕒 Delivery time?

Depending on your plan — from 2 to 5 business days. We’ll keep you updated along the way, so you always know when to expect your final edit.

♻️ Do you offer revisions?

Yes! Every package includes multiple revisions — we want you to be fully satisfied before marking a project complete.

📐 Aspect ratios supported?

We export in 9:16, 1:1, and 16:9 — perfect for TikTok, Instagram, and YouTube. You can also request custom dimensions if needed.

🚀 Rush orders?

Need it faster? We offer same-day delivery on request (rush fee may apply). Just message us before ordering to confirm availability.